FAQs

HOW DO I LOG IN/REGISTER?

On our home page at the top right corner, you will see the option of “My Account”. Click on it and you will be guided to the “Log In” Page. Once registered, you will receive a confirmation mail from our end.

HOW DO I SHOP ON YOUR WEBSITE?

Browse through the website to find what you would like to purchase. Once you have found the product you like, click on the “add to cart” button next to each product.

  • Review your items in the shopping cart you have shortlisted.
  • Click on “Proceed To Payment” to complete your order.

DO YOU SHIP YOUR PRODUCTS TO ALL COUNTRIES?

Yes, we ship our products globally.

What are your Shipping Charges? Our Shipping Charges vary on the basis of

  • Country
  • Weigh

HOW LONG WILL I TAKE TO RECEIVE MY ORDER?

Approximate delivery time is mentioned against each product. Our aim is to get your order delivered to you as fast as possible.

WHAT ARE THE PAYMENT OPTIONS?

We support the following payment options at our website for a safe and secure shopping experience.

  • Credit Cards / Debit Cards / Net Banking / Wallets / Cash Cards / UPI. You can also use a Paypal account to complete your transaction.

 

WHAT SHOULD I DO IF MY PAYMENT FAILS?

Please retry making the payment after ensuring that the information entered is accurate, including all account details billing addresses and passwords. If your payment fails, please feel free to contact us at support@trendybiba.com. We will resolve the issue. If your payment is debited from your account after the payment failure, it will be credited back within 7-10 business days after we receive a confirmation from the bank.

HOW DO I TRACK MY ORDER?

Regular status updated will be provided about your order through email.


CAN I ALTER MY MEASUREMENT AFTER PLACING ORDER?

Measurements can be altered until the item has undergone stitching. Write an email to support@trendybiba.com with details of your order and changes as soon as the order is placed.

 

I HAVE ALREADY PAID SHIPPING CHARGES WHY WOULD I PAY CUSTOM DUTY OR VAT NOW?

The shipping charges we collect are freight charges. The custom duties/taxes are not a part of shipping charges and is usually decided by your local government. We have no control over the same.


WHAT ARE THE COURIERS YOUR USE TO SHIP THE PRODUCTS?

We use reputed couriers like DHL, FedEx, UPS, TNT, Aramex based on the destination of delivery.

HOW DO I RETURN A PRODUCT?

In case a product ordered is damaged, or has a manufacturing defect or a wrong product has been delivered, we would request you to please take a photograph of the damaged product and contact our customer care service team at support@trendybiba.com within 24 hrs of receiving the order. Please keep all packaging material, original invoice intact. Customized products cannot be returned on the basis of measurement issues. It can only be altered according to your charges. We shall act on it within 48 hrs.

FOR BULK INQUIRIES?

All you need is to provide us the item code/codes and the required numbers through an email so that we can check and inform you about the prices and availability.