We deliver exact same style and color as shown and promised on the website that's why we allow returns only when the product delivered is not same as described on the website, for all other cases only exchange will be done with the same product within 10 days. If exchange is not possible, Refund will be given in the form of 15 Days Store Credit only.
Stitched Products are customized to your measurements, cannot be resold/reused and hence will not be eligible for returns/refunds.
Further conditions for return:
- To return an item, please email to firstname.lastname@example.org within Three (3) days from the date of delivery and you will get instructions for return from us. No return requests will be processed after Three (3) days from receipt of item(s).
- All items must have the original tag and label and must be returned in the same conditions as delivered by the Company. Any item returned showing signs of used, wear or tear, altered, resized (by anyone / entity other than the Company) or damaged in any other manner shall not be accepted for return.
- The Product must be retuned within 10 Days of recieving, otherwise the product will not be exchanged.
- The product to be returned has to be neatly packed in a box with to and from address clearly written on the box.
- The return shipping cost will be reimbursed to customer to maximum of Rs 300.
- Refund/ replacement for goods/ merchandise is subject to inspection and checking by our team.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Please note that the Cash on Delivery convenience charge and the shipping charge and Octroi Charges would not be included in the refund value of your order as these are non-refundable charge
This policy is only for customers in India and we won't be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping costs.
You must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
The conditions below would explain what events render an article unsellable and hence non-returnable
Article should not be dirty/scratched or have any fold marks
Tags should not be removed. If an unstitched article was bought, it should not be stitched. If some beads etc were stitched to the article, the same should be intact.
Keeping in mind the intimate nature and hygiene standards of certain items, it will not be possible to accept returns on briefs, babydolls, bodysuits, hosiery and swimwear, and any other product that includes a brief.
If any beads or components were attached to the bag, the same should be intact. There should be no scratches.
The packet seal must be intact. Perfumes cannot be used and returned.
If the polish is worn out of any component/crystal is missing, the product cannot be returned.
|Refund Method||Refund Receipt Time (After Initiation)|
|Bank Transfer/NEFT||4-7 business days|
|Debit Card||7-10 business days|
|Credit Card||10-21 business days|